Shipping Policy

SHIPPING POLICY - Eastern Brew

Nature Axis Pvt Ltd (Trading as Eastern Brew)
Last Updated: October 13, 2025

 

1. SHIPPING OVERVIEW

Eastern Brew delivers premium coffee products and accessories across India with reliable and transparent shipping services. We process orders Monday through Saturday (excluding holidays) and offer multiple delivery options.

2. ORDER PROCESSING

Regular Orders: 1-2 business days
Bulk Orders (₹10,000+): 2-3 business days
Gift Sets: 1-2 business days

Processing Hours: Monday-Friday (9 AM-5 PM), Saturday (9 AM-2 PM)

3. DELIVERY OPTIONS

Standard Delivery

• Timeline: 3-7 business days

• Coverage: All serviceable areas across India

• Tracking: SMS & Email updates

Same Day Delivery

• Timeline: 4-8 hours

• Coverage: Imphal

• Order Cutoff: 12:00 PM

Delivery Partners: Delhivery, Blue Dart, Ecom Express, DTDC, Indian Post Office, Local Partner

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4. SHIPPING CHARGES

4.1 Imphal Area (Local Delivery)

Order Value              Delivery Charges

₹500 and above      FREE DELIVERY

Below ₹500             ₹50

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4.2 Other Areas (Outside Imphal)

Order Value             Delivery Charges

₹2000 and above   FREE DELIVERY

Below ₹2000          As per location & courier charges

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5. DELIVERY TIMELINE

5.1 Imphal Area

Service Type             Timeline

Standard Delivery    Same day - Next day

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5.2 Other Areas

Location                    Standard

Northeast States     2-3 days

Metro Cities             3-5 days

Tier 1 Cities               4-6 days

Tier 2 Cities              5-7 days

Remote Areas          7-10 days

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6. SPECIAL HANDLING

Coffee Products
- Temperature-controlled packaging for freshness
- Minimum 6 months shelf life
- Special "Fragile" handling

Equipment & Accessories
- Extra bubble wrap protection
- Insurance for items above ₹2,000
- Assembly instructions included

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7. ORDER TRACKING

Tracking Updates via:
- SMS notifications
- Email updates  
- Website tracking (www.easternbrew.co.in)
- WhatsApp (optional)

Tracking Process:
1. Dispatch confirmation within 24 hours
2. In-transit updates
3. Out-for-delivery notification
4. Delivery confirmation

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8. CASH ON DELIVERY (COD)

Available: All serviceable locations
Maximum Order: ₹15,000
Extra Charge: ₹50
Payment Options: Cash, UPI, Card (select areas)

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9. DELIVERY PROCEDURES

Standard Process:
- Delivery between 10 AM - 7 PM
- Call before delivery attempt
- ID verification for high-value orders
- Safe drop option available

Failed Delivery:
- 3 delivery attempts
- Automatic rescheduling
- Return to origin after failed attempts

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10. DELIVERY ISSUES

Lost/Missing Packages
- Report within 48 hours
- Investigation period: 7-10 days  
- Full refund after confirmation

Damaged Packages
- Report immediately 
- Photo evidence required
- Free replacement within 3-5 days
- Free return pickup

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11. ADDRESS REQUIREMENTS

Complete Address Must Include:
- House/flat number, area, landmark
- Correct 6-digit pin code
- Active contact number
- Alternative contact recommended

Address Changes:
- Free before dispatch
- Charges apply after dispatch (₹50-150)

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12. SHIPPING RESTRICTIONS

Non-Serviceable Areas:
- International destinations
- Military/Defense areas (without clearance)
- Andaman & Nicobar, Lakshadweep Islands
- Certain restricted postal codes

Product Restrictions:
- Bulk orders above 50 kg require special arrangements
- Limited delivery during extreme weather

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13. BULK & CORPORATE ORDERS

Benefits:
- Dedicated account manager
- Special shipping rates
- Multiple delivery addresses
- Monthly billing options
- Custom packaging available

Minimum: ₹25,000 order value

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14. CUSTOMER RESPONSIBILITIES

- Provide accurate delivery information
- Ensure availability during delivery hours
- Inspect packages upon delivery
- Report issues within specified timeframes
- Keep exact change ready for COD

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15. CONTACT SUPPORT

Shipping Helpline:
- Email: care@easternbrew.co.in
- Phone: +91 97745 46278
- WhatsApp: +91 97745 46278
- Hours: 10 AM - 5 PM (Mon-Sat)

Customer Service:
- Email: care@easternbrew.co.in
- Response Time: Within 24 hours

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16. POLICY UPDATES

We reserve the right to modify this shipping policy. Changes are effective immediately upon website posting. Major changes will be communicated via email to registered customers.

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17. LEGAL COMPLIANCE

This policy complies with Indian e-commerce laws including Consumer Protection Act 2019. Disputes are subject to jurisdiction of courts in Imphal, Manipur.

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Nature Axis Pvt Ltd (Trading as Eastern Brew) 
Website: www.easternbrew.co.in  
Customer Support: care@easternbrew.co.in

Last Updated: October 13, 2025